Prime universe
(Capcom's primary storyline)

Norman was a member of the Umbrella Biohazard Countermeasure Service. He was a member of Claus' squad sent into Raccoon City during the t-Virus outbreak.

Whilst he and Klaus were collecting Dr. Cameron's data from her sewer lab, Ed was killed by an infected Crow. When Norman climbed out of the manhole to examine what happened, Ed kills him.