Overworked and underpaid is an article in Resident Evil Recollections. It was uploaded on 30 November 2015.
Finn is first introduced at the start of Chris' campaign in Resident Evil 6 as an emotional train wreck, although as the campaign progresses we can see he's able to pilot tanks and set explosives, not really stuff you'd expect from a newbie.
I thought he was just excited to be out on his first mission, but as time went on I started to wonder whether he was simply being ordered about as much as possible by his superiors.
He might not be the most reliable character in the game, but he's central to the plot and a lot of fun, and I feel more intrigued by him than I would have imagined.