Richard Aiken was a member of the Special Tactics And Rescue Service, serving as the S.T.A.R.S. Bravo team communications expert.[notes 1] On a personal level, Richard is described as being a "positive, sweet guy", who, despite his relatively young age, is "surprisingly cool-headed and calm under pressure". He always greeted new S.T.A.R.S members warmly. His weapon of choice was his customized assault shotgun.
Before the start of the July 23 mission to investigate the mysterious deaths in the Arklay Mountains, Richard was entrusted with taking care of the new recruit, Rebecca Chambers. When Bravo Team was stranded in Raccoon Forest, the team was attacked and Richard, along with most of his teammates, managed to make their way to an apparently abandoned Spencer Mansion, but scattered when they found it filled with undead.
Richard found Rebecca sleeping in a remote bedroom in the nearby dormitory. Richard comforted the youngest member, assuaging her fears and gaining her assistance in an attempt to locate Enrico Marini, their captain, in the hopes of making a plan to escape the mansion or summon help.
The two proceeded throughout several areas of the mansion and grounds, desperately seeking Marini. Eventually, the two were attacked by a giant snake. While they were successful in driving the beast away, Richard took Yawn's final attack to spare Rebecca. Richard was bitten on the side and thrown through the air before the beast slithered away.
Before he died, Richard gave his short-wave radio to his fellow S.T.A.R.S. members. The radio, however, was broken and could only be used to receive S.T.A.R.S. Alpha team's pilot Brad Vickers's transmissions.
After his death, his lover, Bridgette, read aloud a letter he wrote to her at a joint-RPD funeral for the Alpha and Bravo Team casualties.