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I can't redeem my DLC for ORC !!!

I have just receive ORC today and I start playing for like 2 hours and then I went to Playstation Store to redeem the special edition code but it said I have enter incorrectly or its no longer valid.What should I do ?! I hvae check my dowloads but there is no ORC DLC there.Who should I contact with ?Please help !!!

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