(Capcom's primary storyline)
In September 24, 1998, while working at the bar, Will was attacked by a zombie that he believed to be simply a "weird customer", and received a mortal wound to the throat. He successfully locked his assailant out of the bar before collapsing on the ground, just before the player enters the scene.
Will remains sitting on the floor, bleeding out and unable to move. After the zombies eventually break down the door, they finish off the injured Will as their first kill within the bar.
Will is unlocked by completing the scenario Outbreak on VERY HARD difficulty. He is Number 13 in the Costume sub-menu and costs 3000 points to purchase. Alternatively, he is already unlocked in File #2 and can be purchased for a much lower price (300 points), and can be made playable without purchasing with the use of the Data Convert.
Will is a Jim-type character and has a vitality of 1500 constitution. With an infection rate of 2.21% per minute, he has considerably less time to clear scenarios than other characters, with 60 minutes, if not taken any damage or stopped with the use of a healing item or Anti-Virus. To help the player, his starting item is a Recovery Medicine. His speed and damage multiplier are very high, at 98% and 0.97, respectively.
There is actually another Will in the game's data that can only be played with a Gameshark or a similar device. However, this Will is used for the zombie version and normally has no proper stats for a playable version, making him unable to cause damage to enemies and run very slowly. This can be corrected with stat modifier codes designed for him and similar "no stat" NPCs.
- If one waits long enough in the main bar area, he will eventually turn into a zombie. After becoming a zombie, Will becomes harder to kill than the other zombies and is constantly running at his target. Will is fought as a zombie again in Outbreak File #2's minigame, Elimination 1.
- His diary can be found as a special item and it is implied that he had a crush on Cindy. It is hinted through her comments that she cared for him and was stricken with grief over his untimely death. Will seemed to have been a brother figure to Cindy.
- While playing as Mark, if the player stays in the bar after Will's death for a certain amount of time, a special cutscene will play showing Mark shouldering Bob, watching in horror as Will becomes a zombie. This scene is required to see in order to obtain a 100% Event Checklist.
- Birlew, Dan (2004). Resident Evil Outbreak Official Strategy Guide. Indianapolis: BradyGames.